Return and Exchange Policy

 

Return Requests

1. All purchases made on the Bitsing Store online shopping platform will be processed according to the platform's return and exchange terms and policies.

 

2. All orders, once submitted, cannot be changed or cancelled, and no refunds will be given.

 

3. All return and exchange requests must be submitted via email. Late requests or incomplete requests will not be accepted.

 

4. For products purchased on the Bitsing Store official website, you may return them online within 15 days of delivery (based on the delivery date confirmed by the courier). This return and exchange policy does not apply to non-returnable items, including epidemic prevention supplies, sale items, personal care products, beauty products, accessories, and clearance items.

 

5. Items eligible for return or exchange can be exchanged once for a different size or color. Items exchanged once will not be accepted for return or exchange.

 

6. Returned items must be in their original packaging, with tags (if any) uncut, unused, and free of odor (including perfume). Sets (e.g., lingerie sets) must be returned as a complete set. Please pack all items in clean, sealed outer bags to prevent shipping damage or loss that could affect return or exchange eligibility.

 

All shoe returns must be returned in intact, undamaged boxes.

 

7. After completing your return request, please arrange for the return of your product via express delivery. Returned items must arrive at the designated address on or before the date indicated upon submission.

 

8. You must return the product within the specified timeframe. Late returns will not be processed.

 

9. Returns will be processed within 30 business days; exchanges will be re-ordered with the supplier within 15 business days. Exchange delivery times can be found under "Delivery Time" in the product specifications on the product page.

 

10. If the returned product does not meet our return and exchange policy and conditions, the return request will not be accepted. The product will be returned and you will be responsible for the shipping costs.

 

12. Bitsing Store reserves the right to amend these terms and conditions without prior notice.

 

13. In the event of any dispute, Bitsing s.r.o. reserves the right to make the final decision.

 

- A return is defined as the warehouse confirming receipt of the returned item. Customers will receive a "Bitsing Store Confirmation of Returned Item" email. If you do not receive a "Confirmation of Returned Item" email within 30 days of shipping your returned item, please contact us for follow-up.

 

-<<Maintain the integrity of the shoe box>> Do not allow delivery receipts to be directly affixed to the original product box or have any writing on them. The original box and packaging are part of the product and will not be accepted for return if lost, damaged, or missing.

 

-Please ensure that returned items are properly packaged. If the box is damaged due to unpackaged items, the buyer will be responsible for the box and will be charged a $20 USD refurbishment fee (depending on the individual case).